Whether you’re familiar with IFISS or just discovering who we are, allow us to re-introduce ourselves.
Independent Funeral Industry Support Services (IFISS) was established to help create a resilient, professional industry.
Our founders Kathryn and Johanna saw there was a need for funeral operators and their staff to be able to access the types of support systems and structures that existed in similar workplaces that require such a broad and extensive range of skills.
Since launching six years ago, we’ve been entrusted to train arrangers, conductors, FDAs, hearse drivers and those in mortuary care. We’ve also extended our support to our peers in regional and interstate locations.
And now, with an exciting year ahead, we’re supporting the funeral industry in even more ways.
After hours phone service
New to our support services is after-hours phone support. Margaret will be joining us to help you switch off when you need to. So whether you’re enjoying a holiday or spending time with loved ones, you can be present and enjoy the moment knowing your knowing your client families will receive the same care and attention they would from you.
Administration and management
To help you continue to operate efficiently and smoothly, IFISS can assist with administration and management, including day-to-day operations and managing teams.
Staff shortages
When you’re suddenly low on staff, IFISS will jump in to help and our highly trained staff will make sure your excellent customer service continues.
With excellent interpersonal skills and extensive experience working in high-stress and emotionally charged situations, the IFISS team can adapt to any situation.
Arranging and Conducting
Our qualified and compassionate team can also help with arranging and conducting when you’re in a staffing bind. We’ll ensure that every funeral is tailored to the family and their loved ones so you can be confident the level of care delivered is reflective of your brand values.
Mortuary Care and reconstruction
Many people still choose embalming for their loved ones and we’re here to support you with embalming services when you need them. IFISS is able to provide a full range of on-site and mobile mortuary services. We have our own mortuary facilities in Melbourne.
Our experienced team can help with full reconstruction, embalming for overseas repatriation, embalming for in-home stay, homicide autopsy and basic preparations. We can help on an ongoing basis or in one-off instances where an existing embalmer might require assistance with a difficult case or heavy workload.
Training, workshops & events
IFISS can design and deliver training programmes to individuals and groups depending on the requirements of the business. From professional development to specialised training courses, our programs help you and your team build resilience in the industry.
And this year we’ll be bringing in specialised and focused events, so keep your eye out for those dates.
Need something specific?If there’s something in particular you want to focus on, we’ll create and tailor a package specifically for you. Talk to the team at IFISS about what we can do to support and grow your business.
